Privacy Policy

Privacy Policy

Introduction

Welcome to https://lakewood-depression-therapy.denvermentalhealthcare.com (hereafter referred to as “Lakewood Depression Therapy,” “we,” or “our”). We are dedicated to maintaining a transparent and secure online environment for our users. This Privacy Policy explains how we collect, use, disclose, and protect the personal information of individuals who interact with our website, applications, services, and products (collectively, “Services”). By using our Services, you consent to the practices described in this policy.

Scope

This privacy policy covers all aspects of our Services, including:

Important Note: This policy does not extend to third-party websites, applications, or services that you may access through links on our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This policy outlines the following activities related to your interactions with us:

  1. Account Creation: When you create an account on our Services, we collect your name, email address, and other registration details.
  2. Payment Information: We process payment details when you make purchases or subscribe to our premium services. This includes credit card numbers, billing addresses, and payment history.
  3. Communication: By signing up for newsletters, emails, or choosing to receive marketing communications from us, you agree to the collection of your contact information.
  4. Data from Interactions: We track user behavior and interactions on our platform using various technologies, including cookies and log files.
  5. Location Data: With your consent, we may access your device’s location data for personalized service delivery.
  6. Feedback and Reviews: When you provide feedback or reviews, we collect that information to improve our Services.
  7. Social Media Integration: If you choose to connect your social media accounts, we may access and store relevant data from those platforms.
  8. Product Usage: We track the use of our products and services to understand user preferences and enhance our offerings.

Personal Data Collection

We collect several types of personal information about our users:

  • Account Information: This includes your username, password (hashed and salted), and account settings.
  • Payment Details: Credit card numbers, expiration dates, and billing addresses are securely stored for transaction processing.
  • Financial Records: We may retain financial data related to purchases, refunds, or subscriptions.
  • Purchase History: Details of products or services bought through our platform.
  • Mobile Device IDs: Unique identifiers associated with your mobile device for personalization.
  • Location Data: Information about your geographic location (with your consent).
  • Feedback and Comments: Written or verbal input you provide to improve our Services.
  • Social Media Profiles: User names, bios, and other publicly accessible information from social media platforms.
  • Product Usage Data: Information on how you interact with our products, including features used and frequency of access.

Cookies and Similar Technologies

We utilize cookies and similar tracking technologies to enhance your experience and understand user behavior:

  • Strictly Necessary Cookies: These are essential for the basic functionality of our platform and cannot be disabled.
  • Preference Cookies: Used to remember settings and preferences, improving user experience.
  • Analytics Cookies: Help us analyze website traffic, track user journeys, and enhance the overall performance of our Services.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control non-essential cookies.

Retention and Deletion

Personal data is retained by Lakewood Depression Therapy for the following periods:

  • Account Information: As long as your account remains active or as needed for legal compliance.
  • Payment Data: Securely stored for a minimum of 7 years due to financial record-keeping requirements.
  • Purchase History: Retained indefinitely for order fulfillment and analytics.
  • Communication Records: Up to 1 year for customer service purposes.
  • Location Data and Mobile IDs: deleted or anonymized shortly after the data is no longer needed for the purpose collected.
  • Other Personal Data: Retained as per applicable laws, regulations, or internal record-keeping policies.

Security Measures

We have implemented robust security measures to safeguard your personal information:

  • Encryption: We use encryption protocols to secure data in transit and at rest.
  • Secure Third-Party Processors: Some data processing tasks are outsourced to trusted third-party vendors who adhere to strict security standards.
  • Access Controls: Limited access is granted to employees or agents who require such information to perform specific functions, ensuring confidentiality.

Children’s Privacy

Our Services are not directed at children under 18 years of age. We do not knowingly collect or store personal data from individuals in this age group.

Your Rights (Subject to Local Laws)

Depending on your location, you may have certain rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask for corrections if your information is inaccurate or incomplete.
  • Erasure/Right to be Forgotten: Demand the deletion of your data in certain circumstances.
  • Restriction: Limit our use and disclosure of your data.
  • Portability: Receive your personal data in a structured, commonly used format.
  • Objection: Object to the processing of your data for specific purposes.
  • Non-Discrimination: Assert that you will not be subject to unfair treatment due to exercising your data rights.

To exercise these rights or have questions about our privacy practices, please contact our Data Privacy Team at [email protected].

Changes to Policy

Lakewood Depression Therapy reserves the right to update this policy at any time. Any modifications will be posted on this page with an updated effective date. We encourage users to review this policy periodically for changes.

Contact Information

For privacy-related inquiries, unsubscribe requests, or feedback, please contact us:

  • Email: [email protected]
  • Mail: Privacy Officer, Lakewood Depression Therapy, [Address], Denver, CO 80205, USA